PROGRAMS AND SERVICES FOR SENIORS

The Good Companions Centre A non-profit multi-service seniors’ centre, providing opportunities for older adults to participate in social, recreational, educational and volunteer activities and benefit from social and health services. 670 Albert Street
Ottawa ON K1R 6L2
Phone: (613) 236-0428 Website: https://thegoocompanions.ca

Ottawa Public Health Ottawa Public Health (OPH) provides public health programs and services to individuals and communities while advocating for public policies that make our city and its residents healthier. 8-1-1 Speak to a registered nurse (free, secure, and confidential health advice) Service is available in English and French, with translation support also offered in other languages. General inquiries: 613-580-6744 Toll free: 1-866-426-8885 Website: https://www.ottawapublichealth.ca/

The Council on Ageing of Ottawa As a bilingual and inclusive Council, we work to advance the wellbeing of Ottawa’s older adults. 217 – 815 St. Laurent Blvd. Ottawa, Ontario K1K 3A7 Phone; (613) 789-3577 E-mail: coa@coaottawa.ca https://coaottawa.ca

OC Transpo OC Transpo provides transit services across Ottawa and into Gatineau. Serving nearly 340,000 riders per day, the operate a fleet of over 700 vehicles. Phone: 613-560-5000

Para Transpo Para Transpo is a shared-ride, book-in-advance, public transit service. The service is open to eligible customers who are unable to take conventional transit (buses and O-Train) some or all of the time due to a disability. It is funded by the City of Ottawa and administered by OC Transpo. Para Transpo provides minibus and contracted taxi services in Ottawa’s urban communities. We also provide service between urban and rural areas and to Hull (in Gatineau). Phone: 613-560-5000 Website: https://www.octranspo.com/

Get help clearing snow

Need help clearing your driveway and/or walkway during the winter?

The Snow Go program provides a matching service for older adults and people with disabilities to hire an individual or contractor to clear snow from private driveways and walkways at an affordable rate.
The Snow Go Assist program provides financial assistance to eligible low-income older adults or persons with disabilities to help with their snow removal costs.
For more information, call 3-1-1 or visit: Get help clearing snow | City of Ottawa

:Older Adult Resources List

Key Older Adult Programs & Services
Program/Service/Information	Description
Community Home Support Services	Bilingual network of non-profit agencies that work together for a community where older adults and adults with disabilities have access to quality community health services that support and promote health, well-being and independence. (Meals on Wheels, caregiver support, transportation to appointments, respite programs, telephone safety check, small home repairs, light housekeeping, etc.). Call 1-844-726-5115 to inquire or request support.
Home and Community Care Support Services Champlain	A wide range of health care services and resources covered through the Ontario Health Insurance Plan (OHIP) can be provided in a patient’s home or at a nursing clinic. Based on assessment, the following services may be available: nursing personal support, physio, OT, long-term care placement, etc. To contact Ontario Health atHome, seven (7) days a week, 365 days a year call 310-2222 (no area code required). This service will automatically direct your call to the nearest office from your calling location.
Regional Geriatric Program of Eastern Ontario	Regional Geriatric Program of Eastern Ontario provides clinical services for older adults over 65 years of age. Programs include community and in-hospital services. Older adults are referred to Geriatrics for a variety of concerns such as: Recent changes in physical, mental or functional abilities, changes in memory and/or mood. Major changes in support needs, caregiver stress and future planning. Safety concerns – physical, psychological, social, environmental. Sudden increase in the use of health care services over the last 6 months. For general inquiries about the program- Tel: 6130-761-4458. Referrals: If you need to make a patient referral, OR a referral for yourself or a family member, please contact Central Intake at 613-761-4145
A Friendly Voice	A free, confidential “warm line” for older adults aged 55 and above living in Ontario and the Atlantic provinces. It’s a welcoming space where you can freely connect with a caring individual without expectations or judgment. Whether struggling with loneliness or simply looking to stay socially healthy and add some connection to your routine, they lend an empathetic ear and engage in delightful conversations. Phone lines are open seven days a week, 8 a.m. to 10 p.m. Call Toll-free: 1 (855) 892-9992. info@afriendlyvoice.ca 1096 Bridge Street, Manotick, ON K4M 1J2
Ontario Caregiver Organization	The Ontario Caregiver Organization (OCO) exists to support caregivers who provide physical and emotional support to a family member, partner, friend or neighbour. They are one point of access to information, so caregivers have what they need to be successful in their role (24/7 Helpline, peer support, webinars, group and individual counselling, learning library, etc.). Also have Resources for Black Caregivers & Communities. To find information about resources and support for caregivers in your area, please call the  Ontario Caregiver Helpline: 1-833-416-2273.
West End Integrated Fall Prevention Program	The program provides assessment and intervention for older adults at high-risk for falling. Referrals are accepted from older adults who meet certain criteria. As well, to access the program, older adults must live within the PQCHC area or the Western Ottawa Community Resource Centre catchment area. To find out if you live in the required catchment area, please enter your address at http://www.coalitionottawa.ca/en/find-your-chrc.aspx. To make a referral, complete our WEIFPP Online Referral Form. Call: 613-820-4922 ext. 3560
Ottawa Public Health – Aging Well in Ottawa	The website has a lot of information on various health topics and OPH services. Some Information pages that may be of interest: Prevent Falls Healthy Eating for Older Adults Be Active (links to in person and at home online programs for older adults) Strength and Balance Exercises Info on Ontario Seniors Dental Care Program and OPH free dental screenings at Neighborhood Health and Wellness hubs Healthy Aging and Mental Health Immunizations for Older Adults
Council on Aging of Ottawa Smart Aging (Core program and stand-alone workshops)	The Smart Aging course is to better equip individuals to navigate life transitions. A variety of topics are covered. The Council on Aging of Ottawa 815 St. Laurent Blvd. #217 Ottawa, Ontario K1K 3A7 (Formerly the Rideau High School) Tel: (613) 789-3577 Email: coa@coaottawa.ca Office Hours Monday – Thursday, from 8:30 – 2:30
Living Healthy Champlain	Living Healthy Champlain provides a centralized program in the region to improve coordination of and access to self-management supports, programs and resources for people with chronic conditions. They can benefit from education, coaching, and other interventions to help them gain the confidence, knowledge, skills, and motivation to manage the physical, social, and emotional impacts of their illness. A variety of programs are available. Recorded webinars are also available for viewing. Toll-Free: 1 (877) 240-3941 Email: rdavidson@bruyere.org
iGeriCare	A diagnosis of dementia can be challenging for patients, families, and caregivers. Easy to understand lessons, helpful resources and an online community will help reduce stress and increase quality of life. Quick and easy lessons, resources, and online events. (In collaboration with McMaster University Health Sciences)
Dial2-1-1 211 Ontario	Community Information Centre of Ottawa Connects you with supports and services, such as meals on wheels, home help, respite, group grocery buses, transportation, telephone assurance, volunteer visitors
Dial 3-1-1 3-1-1 \| City of Ottawa	Provides information and services for adults 50+, such as recreation and leisure programs, financial resources, housing, or health and support services
Elder Abuse Response and Referral Service 613-596-5626 ext. 230	Provides intake, information, consultation, referrals, and support service for seniors at risk or who are in an abusive situation.
Champlain Screening Outreach Program (ottawahospital.on.ca)	The Champlain Screening Outreach is a new program enabling those without primary care providers to access cancer screening. The Nurse Practitioner offers cancer screening consultations, assessments, results follow-up, and referral to treatment (if needed) to residents of the Champlain Region (the entire city of Ottawa) who are not currently attached to a primary care provider. Patients can self-refer to the Champlain Screening Outreach by calling 1-833-551-4125 or by booking an appointment online. Your first appointment will be a phone call. If an in-person appointment is required, you will be seen at one of our various locations across the region.
SCREEN Program Community Diabetes Education Program of Ottawa (CDEPO) / City Wide \| Centretown Community Health Centre (centretownchc.org)	providing diabetes screening for high-risk and immigrant communities since 2013. They work closely with CDEPO to provide diabetes education, screening and referral to the communities. Contact Information: 613-233-6655 info@diabeteseducation.ca
ACB Mental Health Resources (swchc.on.ca)	Somerset West and Ottawa Public Health worked on a ACB Mental health and substance use resource list to increase awareness about free and culturally affirming mental health resources available to the African, Caribbean and Black (ACB) community of Ottawa.
Connected Canadians	A nonprofit organization that promotes digital literacy skills amongst older adults by providing free technology training and support. info@connectedcanadians.ca
Rural Ottawa South Support Services (ROSSS)	ROSSS plays a critical role in our local health care system providing affordable, quality health and social programs that support older adults, adults living with disabilities, and their caregivers who reside in rural communities south of Ottawa. In close collaboration with its clients, ROSSS delivers essential services that foster independence, promote quality of life, and maintain a healthy and safe environment for clients who continue to live in their homes. ROSSS also facilitates access to additional health and social programs to meet each client’s individual needs. Manotick Location (Head Office): 1096 Bridge Street, Manotick, ON K4M 1J2 Phone: 613-692-4697 E-mail: info@rosss.ca Hours: Monday to Friday 8:00 AM – 4:00 PM Metcalfe Location 8243 Victoria St, Metcalfe ON K0A 2P0 Phone: 613-821-1101 Hours: Tuesday, 8:30 AM – 4:00 PM